Refund Policy for Digital Products

We want you to be completely satisfied with your purchase of our digital products. Please read our refund policy carefully:

 

1. Eligibility for Refund:

Refunds may be issued for digital products that are defective, not as described, or fail to meet reasonable expectations.

Refunds will not be issued for change of mind or if the digital product has been downloaded or accessed.

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2. Requesting a Refund:

To request a refund, please contact us at hello@studio42.ca within 5 days of your purchase.

Please provide a detailed explanation of why you are requesting a refund and any supporting evidence, such as screenshots or error messages.

 

3. Refund Process:

Once your refund request is received and approved, we will process the refund to your original method of payment within 14 business days.

You may be required to return the defective digital product or provide proof that it has been deleted or destroyed.

 

4. Exceptions:​

Refunds will not be issued for digital products that have been altered, modified, or used in a way that is not intended.

Refunds will not be issued for digital products that are free or promotional unless stated otherwise.

 

5. Contact Us:

If you have any questions or concerns about our refund policy, please contact us at hello@studio42.ca

 

6. Changes to Refund Policy:

We reserve the right to update or change our refund policy at any time. Any changes will be effective immediately upon posting on our website.

By purchasing our digital products, you agree to the terms of our refund policy. Thank you for choosing Studio 42